Privacy Policy

Last Updated: 20 Apr. 2025

1. Introduction

This Privacy Policy explains how Snipit.io ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our website and services. We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you register for Snipit.io, we collect your name and email address.
• Authentication Data: When you authenticate using Google or GitHub, we receive basic profile information from these providers.
• Payment Information: When you make payments, Braintree processes your payment details. We only store a payment token (random ID) and do not have access to your full payment information.
• Communication Data: We collect email addresses and content of communications when you contact us.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our service, including pages visited and features used.
• Technical Data: We collect information about your device and internet connection, including your IP address, browser type, and operating system.
• Cookies and Similar Technologies: We use several types of cookies and similar technologies:
  • Essential Cookies: Used for authentication purposes to maintain your session. These are necessary for the functioning of our service.
  • Analytics Cookies: We use Google Analytics to collect information about how you use our website to help us improve our services. These cookies collect information such as the pages you visit, how long you spend on each page, how you got to the site, and what you click on. The information is anonymized and cannot be used to identify you personally. Google Analytics stores information about your browsing session, your IP address (which is anonymized), and the pages you visit.
  • Functionality Cookies: We use Drift chat to provide customer support and communication features. Drift uses cookies to remember your preferences and enable chat functionality on our website.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our service
• To authenticate your identity and manage your account
• To process your payments
• To respond to your inquiries and provide customer support
• To improve our services
• To comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your personal data on the following legal grounds:

• Performance of Contract: Processing necessary to provide our services to you
• Legitimate Interests: Processing for our legitimate business interests (such as improving our services)
• Legal Obligation: Processing necessary to comply with our legal obligations
• Consent: Where you have given explicit consent for specific processing activities

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf (hosting, data analytics, payment processing, authentication)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights

Our third-party processors include:

• Google (Authentication and Analytics)
• GitHub (Authentication)
• Braintree (Payment Processing)
• Digital Ocean (Hosting)

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:

• As long as your account is active
• As required to comply with legal obligations
• As needed to resolve disputes or enforce agreements

7. International Data Transfers

Your personal data may be transferred to countries outside your jurisdiction. When we transfer data internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable laws.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 For All Users

• Access: The right to know what personal data we hold about you
• Correction: The right to correct inaccurate personal data
• Deletion: The right to request deletion of your personal data
• Restriction: The right to request restriction of processing
• Data Portability: The right to receive your personal data in a structured format

8.2 For European Users (GDPR)

• Withdrawal of Consent: The right to withdraw consent at any time
• Objection: The right to object to processing based on legitimate interests
• Lodge a Complaint: The right to lodge a complaint with a supervisory authority

8.3 For California Residents (CCPA/CPRA)

• Knowledge: The right to know what personal information is collected, used, shared or sold
• Deletion: The right to request deletion of personal information
• Opt-Out: The right to opt-out of the sale of personal information
• Non-Discrimination: The right to not be discriminated against for exercising these rights

To exercise your rights, please contact us at privacy@snipit.io.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies for authentication purposes only. These essential cookies are necessary for our website to function properly and cannot be switched off in our systems. They are usually only set in response to actions you take, such as logging in.

11. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will provide prominent notice for material changes, including, where required by applicable law, email notification.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@snipit.io

14. Additional Information for Specific Jurisdictions

14.1 European Economic Area (EEA), United Kingdom, and Switzerland

For users in the EEA, UK, and Switzerland, the data controller is Snipit.io.

14.2 California Residents

Under California law, we are required to disclose the categories of personal information we collect and how we use them, the categories of sources from which we collect personal information, and the third parties with whom we share personal information. We have outlined this information above.

California residents have the right to request access to and deletion of their personal information, to know whether their personal information is disclosed or sold to third parties, to opt-out of the sale of their personal information, and to not be discriminated against for exercising these rights.

We do not sell personal information to third parties for monetary or other valuable consideration.